Shipping and Refund

Welcome to the page about shipping!

Here you will find behind the scenes our amazing shipping service!

While you are looking for your ideal jewelry, keep in mind that you will have free shipping from 39 euros purchase! Yes, you have read that correctly, everywhere you would be, with only 39 euros purchase, you won't pay the shipping service! 

Therefore, contact immediately your bestie, sister, friends struggling with the gift to give to their beloved ones, play as a team and reach the 39 euros!

CHOOSE THE TYPE OF SHIPPING

1. SAME DAY DELIVERY: 

We are proud to be part of the DroppX team and have their amazing delivery service! In easy words, here is how it works: if you live in Helsinki Metropolitan area (Espoo, Vantaa, Kauniainen) we offer SAME DAY DELIVERY with DroppX , so if you place your order before 14.00 o'clock, you'll get your order the same day by 18.00 o'clock! How much does this cost? Only 4,50€ 

2. ORDINARY POST SERVICE 

Don't care about getting your order as soon as possible? Then go for the ordinary post service, if you live in Finland it will take between 2-5 working days, if you live outside finland it's going to take 10-20 working days, depending on where you are. If you live outside Finland and you want to know the exact delivery time to your country, hit the chat and we'll let you know :-)                                            How much does this cost? Only 3€ 

 

As soon as you insert correctly your shipping address and your purchase payment will be successful, you’ll get a confirmation email and in 1-2 business days your order will be shipped to the given address.  

 

We will then send you another email (the last one, we promise!) where you will find all of the information related to tracking and how to contact our customer service. 

 

Here the things you will find in your package:

  • The product/Products
  • Our customised gift box 
  • Delivery note
  • Return/Exchange form

 

Guaranteed refund within 15 days

 

Did you recently buy one of our fantastic jewellery, but for some reason would you like to return it or change it with one or more other products? 

No problem! You are in the right place to receive all of the information you need :)  

 

Unfortunately, we do not cover the shipping fees for returns and changes, however we have arranged this mini to-do-list where you will find all of the instructions step by step. 

If you still have questions or something is unclear, click on the chat in the right corner down below and we’ll get back to you as soon as possible ;)

 

WHAT DO YOU NEED TO DO:

 

  • Follow these instructions within 15 days from the receiving day
  • Contact us to inform us the reason for the return/change and get the updated shipping address.
  • Fill out the form you have received in your package
  • In case the form is broken, ripped off or you did not receive it, you can find the PDF file in your profile (link to the login) inside the shop.
  • Pack back the jewel you want to return
  • Ship the package to the address we have sent you.

 

For the shipping method, you can use any courier or shipping service, but bare in mind that you will need to pay for it.

 

That’s all! Easy, right? Now we are going to explain to you…

 

WHAT DO WE DO

  • Once we will receive your request, we will send you the updated shipping address
  • Once we receive your package, we will send you a confirmation email to inform you that we got it and that shortly you’ll receive your refund/changeTi rimborseremo la cifra relativa al gioiello che ci hai restituito 
  • We will refund you with the method you have picked. In case of change, we will ship again the product 

Great! Now you know everything about our shipping service! Let us know if you have more questions, you’ll find us in the chat below at the right corner, or reach us out in our social media  Facebook & Instagram.

 

Thank you for everything,

 

Chiara & Mariangela